Refund policy

ABODI Transylvania return & cancellation and refund policy for Apparel, Shoes, Accessories and Bags (please note these rules are not applicable to Art Prints). For Art Print policies please check below.

You have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please ensure that the item is free from cigarette smoke, perfume, or any other unusual odors.

The return must be covered by he customer. Due to high international shipping costs no free return is offered at the moment. Items sent back to us without first requesting a return will not be accepted. After contacting us by email, instructions will arrive on how and where to send your package.

You can always contact us for any return question at enchanted@aboditransylvania.com.

Refused or Unclaimed Packages

If a shipment is refused or not collected by the customer, all shipping costs (including return shipping and any customs-related fees plus an 10% handling fee) will be deducted from the refund.
Free shipping promotions do not apply to unclaimed or refused packages.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom-bespoke products (such as special orders or personalized items), personal care goods (such as beauty products), lingerie items, ceramic pieces or art prints.

Bespoke and made-to-order items are crafted specifically for you and are therefore exempt from our standard return policy. These items cannot be returned or exchanged unless they arrive damaged or defective. By placing a bespoke order, you acknowledge and accept these terms.

Bespoke means: made-to-measure, personalized, custom-colored, custom hardware items. We cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days minus the shipping cost, if free shipping was applied. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at enchanted@aboditransylvania.com.

International Shipping & Customs Policy

Non-EU Customers

Customers located outside the European Union may be subject to customs duties, import fees, VAT, taxes, or other charges imposed by the customs authorities or government of the destination country.

These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer. We do not cover, reimburse, or refund any customs duties, import fees, VAT, taxes, or other charges imposed by the destination country.

Customers are responsible for checking the applicable import regulations, taxes, and customs requirements in their country before placing an order.

Return, refund and cancellation policy applicable to ART PRINTS

Shipping fees:

Free shipping is not applied to art prints. By placing an order, customers acknowledge and agree to these shipping and customs conditions.

Cancellations

Orders can be cancelled before they are printed. Please note that we work with our UK art print partner thePrintspace and orders can be cancelled if the cancellation request reaches thePrintspace before the order is printed. If the cancellation request is received after the order has been printed, the fulfilment costs cannot be refunded. Once an order has been printed or dispatched, cancellation is no longer possible and the printing and fulfilment costs remain payable.

Returns & Refunds

Orders are uniquely printed and fulfilled by our UK based art print partner Thespintspace UK. As our products are made to order, returns are generally not accepted unless the product arrives damaged or there is a significant delivery issue.

If you receive a damaged or incorrect product, please contact us as soon as possible with photos and your order details so our partner thePrintspace can arrange an appropriate replacement or refund. A refund can only be issued if you provide photo and video proof of the dismantling or destruction of the original damaged or misprinted item.

Once the damage has been assessed, we will either send a replacement free of charge or refund the order — one or the other, not both.

For the fulfilment transaction between you and theprintspace, the remedy for damage or significant delay is a replacement or a refund; fulfilment costs are not separately refunded on top of that remedy.

We only offer this remedy if the product arrives damaged or is significantly delayed. Postage delays that could be considered normal, or delays due to items being held up in customs, will not qualify. What constitutes a significant time delay is at our discretion. In either case, we may request return of the products so that we can dispose of them. Returns in these cases will be at our cost, and refunds can be withheld until the returns are received by us.